WJP Tourism – Privacy Policy
At WJP Tourism, your privacy is a top priority. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or book a trip with us. By using our services, you agree to the terms of this policy. Please take a moment to read through it to understand how we handle your data.
1. Information We Collect
We collect various types of information to provide you with the best possible travel experience. This includes:
1.1 Personal Information
When you book a tour or interact with our website, we may collect the following personal details:
- Full name
- Email address
- Phone number
- Payment details (e.g., credit card information)
- Address information (for billing purposes)
- Travel preferences (e.g., dietary restrictions, special needs)
1.2 Non-Personal Information
We also collect non-personally identifiable information to enhance your browsing experience, such as:
- Browser type
- Device type
- IP address
- Pages visited on our website
- Referring website (where you came from)
1.3 Cookies
Our website uses cookies to improve user experience. Cookies are small text files stored on your device that help us:
- Remember your preferences and login details
- Analyze website traffic
- Provide targeted ads and content
You can control cookie settings through your browser settings. However, disabling cookies may affect the functionality of some parts of our website.
2. How We Use Your Information
The information we collect is used to:
- Process bookings and payments: To complete and manage your travel reservations, including sending confirmation emails and providing receipts.
- Improve our services: To understand your needs and improve our website, products, and customer service.
- Personalize your experience: To tailor the content and offers displayed on our website based on your preferences.
- Marketing and promotions: To send you information about new tours, special offers, or other marketing communications, provided you have opted in to receive them.
- Customer support: To respond to your inquiries and provide assistance regarding your bookings or any issues you may encounter.
3. How We Protect Your Information
We take the security of your personal information seriously. Here’s how we protect your data:
- Encryption: We use SSL (Secure Socket Layer) technology to encrypt your sensitive data, including payment information, during transmission over the internet.
- Access Control: Only authorized personnel have access to your personal data, and they are trained to handle it securely.
- Data Storage: Your personal data is stored on secure servers, and we implement industry-standard security measures to protect against unauthorized access, alterations, or disclosures.
4. Sharing Your Information
We respect your privacy and do not sell or rent your personal information. However, we may share your data under the following circumstances:
- Service Providers: We may share your information with third-party service providers (such as payment processors, hotel partners, airlines, and tour operators) who assist in delivering your travel experiences. These third parties are contractually obligated to protect your data and use it only for the purposes of fulfilling your travel bookings.
- Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena, legal process, or government request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will notify you of such a transfer if it occurs.
5. Your Rights and Choices
As a user of WJP Tourism, you have certain rights regarding your personal information:
5.1 Access and Correction
You have the right to access and review your personal information stored by us. If any details are inaccurate or incomplete, you can request corrections.
5.2 Opt-Out of Marketing Communications
If you no longer wish to receive promotional emails or offers from us, you can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of our marketing emails or contacting us directly.
5.3 Data Deletion
You can request the deletion of your personal information from our systems, subject to legal or contractual obligations. Please note that we may retain some information for record-keeping purposes or as required by law.
5.4 Cookies Management
You can manage your cookie preferences through your browser settings. You can choose to block or delete cookies, but this may affect the functionality of certain website features.
6. Third-Party Websites
Our website may contain links to third-party websites. These websites have their own privacy policies, which may differ from ours. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
7. Children’s Privacy
WJP Tourism does not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have inadvertently collected such information, we will take steps to delete it as quickly as possible. If you believe we may have collected information from a child, please contact us immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make updates, we will post the revised policy on our website and indicate the date of the latest revision. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please feel free to contact us:
- Email: contact@wjptourism.com
- Phone: +971 55 828 5507 / +250 795 571 516
- Mailing Address: Deira Abraj Center, 3rd Floor, Office Number 302